24/ 7 Australian based Service Desk
Our service desk is based in Brunswick Victoria, you have one number to call for all your IT requirements.
User support & maintenance for every device
We provide unlimited support on every device from workstations to servers, smart phones to printers.
You don’t need to spend your time chasing up your ISP or trying to get an update for your accounting package, we manage all of your venders.
24/7 Monitoring and maintenance
We identify issues and perform real time maintenance to ensure fewer issues and faster response times.
Benefit from first call fix (FCF)
Our goal is to respond immediately to user based requirements and fix them on the first call to the service desk. Our FCF rates averaged 87% in Q4 2014
True IT management
Support and maintenance is only one function of a true IT Department.IT strategy, innovation, budgeting and asset management are also needed and provided.
Guaranteed Service levels
We guarantee our service delivery and report monthly on our performance. Should we fail to perform in any given month we will pay the following penalties.
- 1 miss = $500.00 Discount
- 2 misses = Free support for the next month
- 3 misses = Free support for the next month + $500 discount on support.
Response = An engineer will begin to work solely on the requirement, or will be dispatched if onsite is required within the guaranteed response time and remain working on the issue until completed.